Terms and conditions

Introduction

This agreement governs your use of https://instart.design ("Site"). The Site is operated by Tibor Szasz SP.

Your use of the Site will be subject to these terms and conditions and by using the Site you agree to be bound by them. Use of your personal information submitted to or via the Site is governed by our Privacy and Cookies Policy.

We reserve the right to change these terms and conditions by updating them on the Site. These terms and conditions were last updated on 1st September 2019.

Use of the Site

Your use of the Site and service does not grant you any right, title or interest to these properties, except as follows. The Site grants you a limited, revocable license to access and use the Site and service for its intended purpose: the provision of an online, on-demand, customizable merchandising solution. You may only use the Site and service according to these terms, rules, and guidelines found on this Site, and we may revoke this license and limit your access to the Site and service.

You may not

  • modify, copy, create derivative works from, reverse engineer, decompile or disassemble any technology used to provide the Site and service
  • use the Site and service to promote hate speech, obscenity, or any content that violates the Community Standards

Instart design reserves the right to reject orders for any reason or no reason. If an order is rejected, it will notify the customer.

Delivery & Shipment

Every order placed on the Site is uniquely manufactured by our printing partner. This process can take up to 7 days.

Normally, goods are shipped within 5-10 days after the manufacturing takes place, but in certain circumstances shipment and delivery can take up to three weeks.

Instart will make delivery using a shipment service provider of its choosing. The customer must pay standard shipping costs which may depend on order value and shipping destination. Shipping costs are displayed at checkout.

Printing technology and color accuracy

Our printing partner uses state of the art, direct to garment printing technology which results in a great variety of designs that can be printed on various products.

Due to differences in customers' computer monitor setup (how the colors are calibrated) the print may differ slightly from what is presented on the Site. Some colors may come out slightly darker or brighter or small details might blend together. Coloring can change between devices and display settings.

By placing an order, you agree that you acknowledge this and products attempted to be returned for such reasons may not be eligible for a return. We guarantee a high-quality product, however nuances in colors are not up to our control, as every individual may have a different device they view their prospective order on.

The ink used is water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable. They use CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children's wear for ages 12 and below.

Return Policy

If your product gets damaged in the mail or during manufacturing we will see that you get a replacement product or possibly, a refund. Refunds are made on a case-by-case basis, but generally, products that have been kept for longer than 21 days may not be returned. Similarly, we are not responsible for orders that do not arrive on time for a specific occasion / holiday, products that are accidentally ordered / now unwanted, or spelling errors made by the end user. Of course, we want all our customers to be satisfied, and if you have a specific question / case that does not fall within this policy, please send us an e-mail at: support@instart.design

Refund and Cancellation

We don't take responsibility in cases when the customer provides us with a correct delivery address during the ordering process. In such cases we won’t be able to guarantee a return if the error was made by the purchaser.

Our printing partnera are not obligated to accept all designs we submit to them. If they refuse to print the material we provide them, then we try to resolve the issue, but this could lead to increase in shipping time. In case we fail to find a resolution we issue a refound to the customer.

In the case where our printing partners are not able to deliver the ordered merchandise or not able to fulfill due to their contractual obligations, we will inform the customer immediately that the product ordered is not available. Once the goods are shipped the risk of the goods being damaged or perished passes on to the customer, this means that we are not liable for any damages caused by the shipping company.

Since the merchandise is created, designed and customized by the user, there is no right for refund if the design is not due to the standards of the customer. In such a case this order is not eligible for a return.

If the shipment information provided by the customer was incorrect at the time of order, it results in a case where an order is not eligible for a return.

Shipping details, returns and right of withdrawal

Once you have confirmed the order via pressing the “Pay" or alike button, shipping information such as address or name cannot be changed.

We are not responsible for notification in such a case and change the order however we will always do our best to help resolve the issue. This means that there are no rights for the user to receive replacement of products in dispute due to an address mistake. All of this is subject to investigation, and will be evaluated on a case-by-case basis.

Instart design reviews refund requests within 28 days of placed order. If there are product quality issues we will replace such a product with a new product.

Customer must provide photo or video evidence of the faulty product in order to get their case resolved.

Since every product is individually made, once the order is placed there is no right for withdrawal.

Limitation of Liability

You use the Site and service at your own risk. Instart design provides its service without any express or implied warranties. Instart design is not responsible for the actions, content, information, or data of third parties. You release us, our directors, employees from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against Instart design or any related third parties.

Instart design is not liable to you for any lost profits or other consequential, special, indirect, or incidental damages arising out of or relating to the Site and service or any agreement between you and Instart design, even if advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability described in this section. In such cases, Instart design liability will be limited to the fullest extent permitted by applicable law.